As an increasingly connected world, we’re demanding information when we want it and where we want it, round the clock, 365 days a year. But there’s a downside to being globally connected and big corporations like the BBC, CNN, the Financial Times and Twitter, to name but a few, have all suffered recently at the hands of hackers.
But we can’t get complacent, as global hacking incidents hit the man on the street too. And we hold our hands up and say that in May this year we were hacked. As part of our ongoing service to all customers, we immediately let all customers know of the situation and gave you regular updates on our progress, to get you back online as securely and as quickly as possible.
So what did we learn from being hacked?
- Hacking happens – as we can see from the Syrian Electronic Army’s very recent attack on CNN’s social media
- It’s unavoidable in today’s world – we’d like to say we could protect you 100% against any future incident but we’d be lying (and so is any other web company that makes that claim!)
- Communication is king! If you’re kept informed every step of the way, you know exactly we’re doing at any one time to get your website back online safely and securely
How do we protect you from hacking?
If there’s one good thing that comes out of any hacking incident, is that we learn from it. And learning means increasing our technical knowhow so we can protect you, the customer, better. So we’ve got a whole host of robust security measures that are in place to make sure we do our utmost to not get hacked in the first place. And if we do get hit (along with thousands of others), here’s how we protect you:
Firewalls – what are those? It’s like a big scary monster wrapped around your website telling intruders (or untrusted data) to back right off. A firewall essentially establishes a barrier between a secure internal network (e.g. where your site sits on CBW’s network) and the internet.
Back ups – as regular as clockwork, we back up all of the data on all of our customers’ websites once a day onto a server on site. So if we’re unlucky enough to be hacked, backed up information will restore your site quickly and any data is less than 24 hours old. And if that on-site server gets hacked, then we back up weekly to an Amazon data centre in Dublin, so at the most, any data retrieved is less than a week old.
Dual factor authentication – sounds a bit techie and it is, but it’s really just giving you a double layer of protection when you log into the back end of your website. So if you look after your own updates, you need to enter in a security password for the network before being asked for your normal login credentials.
So there we are, all-round protection and support delivered with passion, expertise and techie knowhow. We always do what we say we’re going to do.